Terms and Refunds

Last updated November 10, 2026

These terms apply to purchases from this site, which is operated by CallowayGuides, 8276 Jackson Court, Apt 7B, Portland, OR 97225, United States.

What you are buying

• The Hours Ahead, a PDF guide of 228 pages, $27 USD.
• The Bedside Pages, an optional printable PDF of 16 pages, $7 USD. Bought together with the guide, the total is $34 USD.

These are digital files. Nothing is shipped. Signs to Watch For and Who to Call is a separate, free PDF, available to anyone who asks for it by email.

Payment and delivery

Payment is taken once, by Stripe, in US dollars. After payment you are sent to a download page, and the download link is also sent to the email address you gave at checkout. If a file doesn't arrive or won't open, reply to any email we have sent you and we will fix it.

The 90-Day No-Questions Refund

For 90 days after your purchase, you can ask for a full refund by replying to your delivery email. We don't ask for a reason, and we won't ask anything about the person you are caring for. You don't have to send back or delete anything. Refunds go to your original payment method through Stripe, and the time they take to appear depends on your bank. This policy doesn't limit any rights you have under the consumer law that applies to you.

What this guide is, and isn't

An independent guide for families, compiled from cited published sources. Not written or reviewed by a healthcare professional, and not a substitute for your hospice team.

It is general information for families in the United States. It is not medical or legal advice, it gives no medication doses, and it can't tell you what will happen to one person. If anything in it differs from what your team has told you, follow your team. Please also read the medical disclaimer.

Medicare rules, forms, phone numbers, and state requirements change and vary. The information in this edition was checked in November 2026. Check current details with Medicare, your state, or your hospice before relying on them.

CallowayGuides is not affiliated with or endorsed by Medicare, the Centers for Medicare & Medicaid Services, the National Institutes of Health, the American Cancer Society, or any other organization cited.

Using the files

You may keep the files on your own devices, print them, and share copies with the family and care team of the person you are caring for. Please don't resell them, publish them, or post them where the public can get them.

Responsibility

To the extent the law allows, our total responsibility for any claim related to these products is limited to the amount you paid for them. Nothing in these terms excludes liability or rights that the law doesn't allow us to exclude.

Contact

Email mundomeitor@gmail.com, or write to CallowayGuides, 8276 Jackson Court, Apt 7B, Portland, OR 97225, United States.